Right at Home UK, managed by Ken Deary, partnered with its first franchisee, Tim Haigh, in 2011. In just a few short years since that time, Right at Home UK has grown substantially, now supporting a system of close to 30 franchisees delivering home care to seniors and disabled adults throughout the UK. Over the course of two days, 9 and 10 September, Right at Home UK celebrated the successes of its franchisees, the growth of its system, and the further development of its already strong culture at its first annual national conference.
The conference, themed “The Future is Right; Care at Home,” created an environment which allowed franchisees to network amongst each other, to interact with industry experts, and to laud the achievements of their peers, all while sharing best practices amongst one another. In addition to recognition of reaching revenue milestones, individual Right at Home UK franchisees were awarded for operational excellence, annualized sales, and system promotion. All this fanfare culminated in the announcement of Right at Home UK’s Overall Franchise of the Year Award. This award considers the all-round performance of each office, taking into consideration client offering, compliance, sales, sustainable growth, business and brand development and establishing a reputation for quality and expertise.
The winner of this year’s award, Right at Home Cardiff owner, Joe Guishard, has expanded and built a great back-office team that has provided stability even at times of rapid growth. They have established an enviable reputation, shown willing and proactive support of the franchise system, and have successfully overcome the common challenges faced by new offices, including recruitment and systems growth. The operational excellence and strong business foundations established by Joe and his team have allowed Right at Home Cardiff to focus on delivering premium care, training high quality caregivers, and building relationships with healthcare professionals in the Cardiff area, making him the fastest growing franchisee since Right at Home UK was established.